Service Hub is easy and powerful customer service software that connects without complexity, powers productivity with easy-to-adopt tools, and supports growing service teams.
Get started with Service Hub today!
HubSpot is a cloud-based customer relationship management (CRM) platform that helps scaling businesses grow better with sales, service, marketing, and content management software.
Service Hub is a seamless component of HubSpot CRM, providing businesses with a streamlined way to resolve customer issues, and a complete view of their customer interactions and data from every aspect of the flywheel.
Freshworks is a cloud-based platform that makes software for IT, customer service, sales, marketers and HR teams.
Freshdesk Support Desk is a customer support software that provides businesses with a platform to manage customer interactions and support tickets.
Connected: Service Hub is a component of HubSpot’s CRM, which means you’ll have a complete view of customer interactions in one place. Pinpoint opportunities for bolstering customer connections with context for marketing, sales, and service.
Productive: Drive team efficiency by automating processes, eliminating manual tasks, streamlining ticketing, providing self-service for customers, and creating avenues for personalizing communications.
Engaged: Provide the customer service tools to help you deliver authentic service and grow better by putting the customer first.
What Freshdesk Offers:
What Sets HubSpot Apart:
Service Hub customers with every size of company see their ticket close rate increase by 24% or more after 12 months. (Hubspot Annual ROI Report)
What Freshdesk Offers:
What Sets HubSpot Apart:
Service Hub customers see an average increase of 324% in tickets closed after 12 months. (Hubspot Annual ROI Report)
What Freashdesk Offers:
What Sets HubSpot Apart:
Customers who own Service Hub for 7-12 months see a higher ticket close rate than customers who own Service Hub for less time. (Hubspot Annual ROI Report)
Feature |
HubSpot |
Freshdesk |
---|---|---|
Base License
|
Service Hub Enterprise
|
Freshdesk Support Desk Pro
|
Ticketing
|
|
|
Knowledge Base
|
|
|
Chat Bots
|
|
$$$
Requires Enterprise Plan
|
Customer Portal
|
|
|
Omni-Channel Routing
|
|
|
Workflow Approval Automation
|
|
$$$
Requires Enterprise Plan
|
SLA Management
|
|
|
CSAT Surveys
|
|
|
Community Forums
|
|
|
Private Ticket Notes
|
|
|
Product Library
|
|
|
Playbooks
|
|
|
Conversational Intelligence
|
|
|
Phone Numbers Provided
|
|
|
—
|
|
—
|
HubSpot Service Hub provides customer service and support, enables efficient handling, and addresses the resolution of customer inquiries.
Tickets Closed: Service Hub customers see an average increase of 324% in tickets closed after 12 months.
Freshdesk’s pricing is straightforward; pricing is available per user, per month.
Read more in the HubSpot Annual ROI Report.
Capability |
HubSpot
|
Freshdesk
|
---|---|---|
Base License
|
Service Hub Professional
$$ |
Freshdesk Support Desk Pro
$ |
Seats
|
5
|
5
|
Onboarding
|
$
|
$
|
Service & Support
|
Phone, Chat & Email support included
|
Phone & Email support included
|
Training & Educational Resources
|
Included:
HubSpot Academy, Community
|
Included:
Knowledge Base, Community
|
Migration
|
Not required
|
$
Add-on
|
Customization / Configuration
|
Easy to customize & configure in-house
|
$
Requires Freshworks internal support |
Developer Support
|
$
|
$
Requires Freshworks internal support |
Integrations
|
$
App MarketPlace
|
$
App MarketPlace |
Time to Value
|
$
51 days to activation
|
$
3 months to activation |
Maintenance / Admin
|
Enjoy a seamless platform built on one code base
Admin not required
|
$
Requires Freshworks internal support
|
—
|
|
—
|
For more information on Freshdesk’s pricing, visit their pricing page.
Start with free tools and upgrade as you grow, or hit the ground running with one of our premium editions.
Since deploying HubSpot, Lucid Meetings has dramatically improved its ability to compete with larger players in the market without having to add staff or significantly increase its marketing budget. The team works more cohesively now than in the past, given how easy the HubSpot apps are to use.
Elise Keith
Founder and Product Manager
Lucid Meetings
Picking customer service software to run your business is not a decision you make lightly. We’re here to make it easier.
HubSpot helps seamlessly integrate customer service tools that you and your team already leverage.
Keep track of customer requests in one unified help desk that connects to your CRM database.
Use HubSpot Service Hub to provide seamless, fast, delightful customer service.