Service Hub is easy and powerful customer service software that connects without complexity, powers productivity with easy-to-adopt tools, and supports growing service teams.
Get started with Service Hub today!
HubSpot is a cloud-based customer platform that helps scaling businesses grow better with sales, service, marketing, and content management software.
Service Hub is a seamless component of HubSpot's AI-powered Smart CRM, providing businesses with a streamlined way to resolve customer issues, and a complete view of their customer interactions and data from every aspect of the flywheel.
Salesforce is a cloud-based customer relationship management (CRM) platform with applications for sales, service, marketing, and more that help bring customers and companies together.
Salesforce Service Cloud enables users by automating service procedures, optimizing workflows, and providing access to articles, topics, and experts that aid customer service representatives.
Connected: Service Hub is a component of HubSpot Smart CRM, which means you’ll have a complete view of customer interactions in one place. Pinpoint opportunities for bolstering customer connections with context for marketing, sales, and service.
Productive: Drive team efficiency by automating processes, eliminating manual tasks, streamlining ticketing, providing self-service for customers, and creating avenues for personalizing communications.
Engaged: Provide the customer service tools to help you deliver authentic service and grow better by putting the customer first.
What Salesforce Service Cloud Offers:
What Sets HubSpot Apart:
Service Hub customers with every size of company see their ticket close rate increase by 24% or more after 12 months. (Hubspot Annual ROI Report)
What Salesforce Service Cloud Offers:
What Sets HubSpot Apart:
Service Hub customers see an average increase of 324% in tickets closed after 12 months. (Hubspot Annual ROI Report)
What Salesforce Service Cloud Offers:
What Sets HubSpot Apart:
Customers who own Service Hub for 7-12 months see a higher ticket close rate than customers who own Service Hub for less time. (Hubspot Annual ROI Report)
Feature |
HubSpot |
Salesforce |
---|---|---|
Base License
|
Service Hub Enterprise
|
Service Cloud Enterprise
|
Ticket Routing & Pipelines
|
|
|
Conversation Routing
|
|
|
Knowledge Base
|
|
$$$ Requires Read/Write access add-on |
Live Chat
|
|
$$$ Requires Visual Remote Assistant add-on |
Customer Portal
|
|
$$$ Requires Self-Service Portal add-on |
Conversational Intelligence
|
|
$$$ Requires Einstein Conversation Insights |
CSAT Surveys
|
|
$$$ Requires Feedback Management add-on |
Mobile Messaging
|
|
|
Agent Presence in Inbox
|
|
|
Knowledge Base with Single Sign On
|
|
|
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|
|
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|
HubSpot Service Hub provides customer service and support, enables efficient handling, and addresses the resolution of customer inquiries.
Tickets Closed: Service Hub customers see an average increase of 324% in tickets closed after 12 months. (HubSpot Annual ROI Report)
The Salesforce pricing may look pretty straightforward, but it’s layered and more complex with add-ons and supplemental costs than at first glance.
Read more in the HubSpot Annual ROI Report.
Capability |
HubSpot
|
Salesforce
|
---|---|---|
Base License
|
Service Hub Enterprise
$$$
|
Service Cloud Enterprise
$$$
|
Seats
|
10
|
10
|
Onboarding
|
$
|
$$
|
Service & Support
|
Phone, Chat, and Email support included
|
20% of net licensing fees
|
Training & Educational Resources
|
Included:
HubSpot Academy, Community
|
Included:
Trailblazer Academy, Community
|
Migration
|
Not required
|
$$
Add-on
|
Customization / Configuration
|
Easy to customize & configure in-house
|
$$$
Often requires partner or developer support
|
Developer Support
|
$
|
$$
|
Integrations
|
$
App Marketplace
|
$$
Salesforce AppExchange
|
Time to Value
|
$
51 days to activation
|
$$
~ 6 months to 1 year
|
Maintenance / Admin
|
Enjoy a seamless platform built on one code base
Admin not required
|
$$
20 work hours to configure, regular updates required from a developer or partner 20-30 person admin team |
Sandbox
|
Included
|
$$
Add-on |
—
|
|
—
|
For more information on Salesforce Service Cloud’s pricing, visit their pricing page.
Start with free tools and upgrade as you grow, or hit the ground running with one of our premium editions.
With Salesforce, you had to basically teach yourself and just wing it. But HubSpot assigned us an implementation manager and set up a schedule. We knew exactly what we needed to do at each stage. Now that sales, marketing, and customer data all live inside HubSpot, Stephanie no longer spends hours pulling data from multiple tools, and the data is more complete and accurate.
Stephanie Hunter
COO and Co-Founder
Ving
Picking customer service software to run your business is not a decision you make lightly. We’re here to make it easier.
HubSpot helps seamlessly integrate customer service tools that you and your team already leverage.
Keep track of customer requests in one unified help desk that connects to your CRM database.
Use HubSpot Service Hub to provide seamless, fast, and delightful customer service.